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Service

Our service philosophy is "Customer First, Professional and Efficient." From pre-sales to after-sales, we provide comprehensive service support to ensure the efficiency, stability, and reliability of our generator sets during use.

  • Warranty Terms: Provide a 12-month or 1000-hour warranty service (whichever comes first), and issues caused by product defects are fully covered by us.

  • Spare Parts Supply: Offer fast delivery of high-quality consumables and spare parts to ensure the continuous operation of customer equipment.

Customer Service
  • Customer Service
    Support the entire engine lifecycle:

    Purchase your engine: Each Diesel engine comes with a warranty service of up to 12 months or 1000 hours, covering parts, labor, and malfunctions.
    Maintain engine performance: Regular maintenance and upkeep are the best way to ensure your engine operates efficiently for many years and help avoid expensive downtime.
    Extend engine life: The use of Jianghao's parts and products can significantly improve engine performance and extend its service life. You can quickly and easily order our repair parts and kits from your local dealer.
    Replace and repair the engine: A comprehensive engine repair will inspect the core of the engine to restore its performance to a brand new or near brand new state.

    Required Knowledge & Skills:

    • Before service：
      Free consultation and technical support: providing load analysis, unit selection suggestions, and cost optimization solutions to ensure customers choose the best generator set.
      Computer room layout and installation planning: Assist users in designing the layout of the computer room and provide a basic installation plan for the generator set.

    • In sales service：
      Training Support: Provide free professional training courses on equipment operation, usage, and maintenance to ensure correct operation by users.
      Quality Control: Each generator set undergoes rigorous testing before leaving the factory to ensure it meets high-quality standards.

    • After-sale service：
      Regular Inspection: Maintain computer archives for customers, regularly track and inspect the operational status of the generator sets to ensure long-term stability.
      Quick Response Mechanism: Respond within 1 hour of notification, providing phone guidance to resolve issues; if the problem persists, a service team will be dispatched for on-site repair.

    • Austomized service：
      Global Maintenance Network: We have established service points in multiple countries and regions to provide customers with convenient and efficient technical support.
      Customized generator set solutions tailored to customers' needs for power, frequency, voltage, and special functions, ensuring suitability for diverse applications.

  • Repair
    Professional Repair Services:

    We understand the critical importance of generator sets, especially in key moments. That’s why we offer professional and efficient repair services to ensure your equipment is back up and running quickly. No matter how complex the issue, our expert team can provide comprehensive solutions.

    Rapid diagnosis and maintenance:

    Accurate Diagnosis: Using advanced diagnostic tools and a skilled technical team, we quickly pinpoint the root cause of issues and propose efficient repair solutions.

    On-Site Repair Services: For common issues, we provide on-site repair services to minimize downtime as much as possible.

    Emergency Support: 24/7 emergency response ensures we provide technical support and repair services in the shortest time possible.

    Original factory components:

    We only use genuine parts certified by the manufacturer to ensure the long-term performance and reliability of your equipment. All repairs come with a quality guarantee for your peace of mind.

    Customized repair plan:

    We create customized repair plans tailored to customer requirements, including periodic inspections and parts replacement. Additionally, we offer upgrade services to optimize generator performance.

Inquiry

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